Documentation & Training

Role-based, process-focus

Depending on your goals, we work with you to design a strategic training and documentation plan. We design a plan, including a timetable, based on your processes and procedures, functions and peoples’ responsibilities. The right people should be involved at the right time, to learn exactly what they need to know to make your business a success.

For optimal business and employee performance, documentation and training needs to be integrated with the daily work.

When people, processes and systems get separated, cost go up, quality goes down and people feel alienated and disenfranchised. We match system implementation schedules with targeted training to ensure that the right people have the right information at the right time.

We develop your training documentation and training strategy to create acceptance and commitment. The material can be used as reference material after ’go-live’ and for first-time users. This will keep your training costs down, also after the go-live date.

Train the trainer

We advocate the ‘train the trainer’ concept. It is a great way to involve your key employees at an early stage. They are the real subject matter experts. We develop the documentation and training material they will use to train your workforce. We train them in how to use this material and how to deliver the training.

Having the documentation and training material available on-line, is a great way to manage support efforts directly after go-live. This is a critical moment for the success of your project and often underestimated.

Results

Our documentation and training ensures the following outcomes:

Tailored documentation and training to meet your needs
Role-based and process-focused material
Blended approach, web training, classroom training material
On-line help systems, performance support systems
Train the trainer concept
Quick reference carts
Easy to maintain course material
SCORM compliant (e-learning standard)
Your ownership, no IP issues
No expensive additional software required